FAQ

Why to buy contacts online?

This is the most asked question from our customer service survey. The main reason is obviously the convenience and vast choice of lenses. At SGCONS, we offer free shipping on orders over S$40 and a vast variation of brands. Some of them even exclusive in SGCONS!

Why to choose SGCONS?

It is straightforward, we offer unbeatable price and high-quality contact lenses from leading brands, including Acuvue, Dailies, Air Optix, Biofinity, Biomedics, and Bausch & Lomb SofLens, Lacelle, Japanese Brand of SEED, Candy Magic, CalmeD’or, MerMer, FullBloom, EverColor and more. It’s the quality you expect, at a price you want.

How to Order Contact Lenses at SGCONS?

1. Add your prescription information. The prescription of your contact lenses can be found from your optician or contact lenses box. If you are not clear, please take a photo and send an email (sales@sgcontactlens.com) or a WhatsApp message. If you need your lenses urgently, you can send us a message to ask for the availability of the prescriptions. There are some cases that it may belong to a backorder (wait time is 4-6 weeks), this is because the prescriptions are not readily available from the supplier.
2. Select your contact lenses from Sgcontactlens.com’s product page Please browse our shop and select contact lenses with the desired quantity. If you find any trouble, please contact our customer services team, and we will be happy to help.
3. Fill in shipping information & make payment. We will quickly ship your contact lenses inside Singapore and to many international cities. Generally, your order will be dispatched within 24 hours. If there is a shortage of contact lenses, it will take around 3-5 working days to re-stock. You can pay for your order using all major credit cards or with your PayPal account.

Do I need to send my prescription after I place an order?

Yes. We require a valid prescription for every order. Send it to our email sales@sgcontactlens.com with the subject “Prescription for Order ID# (Order Number)” or a WhatsApp message to us. If you don’t have a copy of your prescription, you can still order contact lenses from us. You’ll be able to select your eye doctor from our expansive database. All you will need is your eye doctor’s name (or clinic name) and its address.

After you submit your order, we will act on your behalf to quickly verify or obtain your prescription information. This helps to ensure that we provide you with the correct contact lenses in your order.

Where can I find my prescription?

To find the correct information for your contact lens order, look on one of your contact lens boxes. Your contact lens box will have a brand name and your prescription information. Please see the following examples:

Disposable Contact Lenses

Toric / Astigmatism Contact Lenses

Multifocal / Presbyopia Contact Lenses

Colored Contact Lenses

Contact lens prescriptions vary based on different brands and types; please send an email or WhatsApp us if you are not sure.

How do I check the status of my order?

Once your order is dispatched, we will send the tracking number to your email address. If you are a member, log in to My Account and check it at order history for shipping status. Please check email or WhatsApp message to us for tracking number and shipping status if you are guest checkout.

We will ship to us by Singapore Post or Yun Express. You can input tracking on the website for shipping status.

How long does it take for my order to ship?

Upon payment confirmation, we will dispatch your order within 48 hours (except public holidays, Saturdays and Sundays), and you will receive it around 4-7 business days. If there is a stock shortage or the order quantity is high, we will contact you and update the delivery date for you. Generally, it will take additional 1-2 weeks to restock.

What’s the shipping rate?

All orders will have FREE shipping service if the order total amount is over SGD 40, else it will have SGD 5 for the Singapore shipping address. If shipping to a non-Singapore address, the international shipping fee will be SGD 10.

P/S: If you are very urgent to receive your lenses, please contact us before placing an order, and we will check the stock availability. Especially for that toric & multifocal lens, those may take a little bit longer time.

My order has not arrived, what should I do

No worry. Send your Order ID by email (sales@sgcontactlens.com) to us or WhatsApp message to us. We will get back to you with the status in a short time.

What payment options does SGCONS offer

We accept payment through PayPal and Creadit Cards (VISA / Master / American Express / JCB). For customers paying through Paypal, the credit card statement will show “Paypal * ADVL” / “Paypal * SGCONS”. For customers paying through credit card, the credit card statement will show “SGCONS”.

What are the payment fees?

All payments made on our website will be made overseas, bank may impose Cross Border Fee on credit cards and debit cards transactions. Bank handling fee will be roughly 0.8% – 3.6%. Please double check with your credit card issuing bank and check out our credit card promotion details here if you want to learn how to be a smart shopper.

How can I amend or cancel my recent order?

If you need to amend or cancel an order that you have already paid for, you will need to contact our Customer Services Team via email (sales@sgcontactlens.com) or WhatsApp message to us. If your order is due to be dispatched soon, we recommend calling our Customer Services Team directly, as email requests may take longer to process. If your order is dispatched before we receive notice that you need a change or cancellation, we may be unable to process your request. If your order belongs to a backorder which means we will get from the manufacturer and the wait time s 4-6 weeks, you are not eligible for cancellation.

I want to return my order. How can I do it, and will I receive any refunds?

We accept returns for both individual items and full orders. We are happy to refund or exchange returned items unopened, unused and sent back to us in their original condition.

To return any individual product or full order, please contact us by WhatsApp and we will get back you asap.

Returns order is only available within 21 days of receipt of your order. We recommend that you always request a Proof of Postage Certificate from your Post Office, as we are not responsible for any returned packages lost in transit.

How long will it take to process my refund?

All refunds will take a maximum of 21 working days to be refunded to your account. Your refund will not be released until we received the returned items in our warehouse.

Any foreign transaction fees or Cross Border transaction fees will not be beared by SGCONS and please contact your card issuing bank to refund or cancel those charges in case charges are imposed during return and refund.

Why I need to provide my presciption?

As to protect your vision and making sure you are buying the correct lenses. We may need to verify your prescription and see if you are suitable for the lenses your are buying.

I received the wrong item. What should I do?

At SGCONS our priorities are providing you with a reliable service, and supplying you with the correct products at all times. If you receive an incorrect item, please contact our Customer Services Team via email (sales@sgcontactlens.com) or WhatsApp. We will send you the correct item straight away and be grateful if you could return the incorrect items.